Houston Terminal Tank

Keystone

Pipeline system - customer information

Overview

The Keystone Pipeline system spans 4,324 km (2,687 miles) and plays a key role in delivering Canadian and U.S. crude oil supplies to U.S. refining markets in Illinois, Oklahoma and Texas. Our footprint is uniquely positioned, providing unparalleled, enduring, and direct access to the largest refining markets in the Midwest and the Gulf Coast. Our network of pipelines safely transports 20 percent of the crude oil coming out of the world-class Western Canadian Sedimentary Basin (WCSB) and we have strategically located storage terminals in Canada and the U.S., including Hardisty, AB; Cushing, OK; and Houston/Port Arthur, TX.

KEYSTONE CUSTOMER PORTAL

Current Keystone Pipeline System customers log in here.

To apply for shipper status, please contact us portal_admin@southbow.com.

To submit a future Nomination, please contact Keystone Portal Administrator at least ten (10) Banking Days prior to the desired Nomination Date, such that Shipper can complete a Customer Application and satisfy Financial Assurance requirements.

NOTICE OF SHIPMENT DATES

Here is a list of dates for 2024.

Documents & Maps

HOW ARE WE REGULATED?

The Keystone Pipeline System is governed by two regulatory bodies, the Federal Energy Regulatory Commission (FERC), and the Canada Energy Regulator (CER), which replaced the National Energy Board (NEB) in August 2019.

Regulatory documents

FEDERAL ENERGY REGULATORY COMMISSION (FERC)

Rules & Regulations

Entity: TransCanada Keystone Pipeline, LP

Issuance Date: June 26, 2022

Effective Date: Aug 1, 2022

Committed & Uncommitted Rates

Entity: TransCanada Keystone Pipeline, LP

Issuance Date: Sept 25, 2024

Effective Date: Oct 1, 2024

Uncommitted Joint Tariff

Entity: South Bow GP (Canada) Ltd and TransCanada Keystone Pipeline, LP

Issuance Date: Sept 25, 2024

Effective Date: Oct 1, 2024

FERC Keystone Tariff Index – October 1, 2024Historical tariffs

CANADA ENERGY REGULATOR

Rules & Regulations

Entity: TransCanada Keystone Pipeline GP Ltd

Issuance Date: June 27, 2022

Effective Date: August 1, 2022

Committed & Uncommitted Rates

Entity: TransCanada Keystone Pipeline GP Ltd

Issuance Date: Nov 21, 2018

Effective Date: Oct 1, 2024

Uncommitted Joint Tariff

Entity: South Bow GP (Canada) Ltd and TransCanada Keystone Pipeline, LP

Issuance Date: Sept 25, 2024

Effective Date: Oct 1, 2024

Uncommitted Joint Tariff

Entity: South Bow GP (Canada) Ltd and TransCanada Keystone Pipeline, LP

Issuance Date: Aug 29, 2024

Effective Date: Aug 1, 2024

Complaint regarding CER Tariff No. 44: CER Hearing Order RH-005-2020

Regulatory Contacts

Canada Energy Regulator (CER)

Local

Toll-free

WebsiteEmail

Federal Energy Regulatory Commission (FERC)

Local

Toll-free

WebsiteEmail

Ways to reach us

If you have any questions, please reach out to us via the contact information below.

Keystone Pipeline system - Shipper information

General Enquiries:

Media relations

South Bow welcomes enquiries from media. Please direct questions to:

1-800-608-7859

Toll-free (North America)
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